HR Knowledge Management
HR knowledge and case management – the easier way to deliver help.
WHAT YOU CAN DO
Drive employee self-service.
Provide a frictionless, hyper-personalised self-service experience so your people can access relevant information, tasks and support. Avoid unnecessary navigation pains or traditional ticketing queues.
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Personalised self-service
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Multichannel support including Microsoft® Teams and Slack
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Confidential case handling
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Workload management
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Integrated business process workflows
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Automated response templates
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Gen AI knowledge articles
A simpler way to help your people.
With Workday, your employees can access the HR services and support they need in the workspace they prefer.
Relevant answers to every question.
Make it easy for your people to find what they’re looking for – without tickets. Built-in natural language processing allows Workday to understand what people are asking and deliver the answers they need.
Help served where it’s needed most.
Empower your employees to find HR help quickly and easily in the channels they use every day, such as email, mobile, Microsoft® Teams, Slack and more.
Intuitive, personal and secure case management.
Quickly find answers in the Help Centre.
Workday makes it easier for people to discover answers with access to relevant topics, knowledge articles and cases.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
Artificial intelligence. Real answers.
Generate and translate articles with AI, and use machine learning to effortlessly pull questions and answers from your knowledge-base.
Quickly find answers in the Help Centre.
Workday makes it easier for people to discover answers with access to relevant topics, knowledge articles and cases.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
Artificial intelligence. Real answers.
Generate and translate articles with AI, and use machine learning to effortlessly pull questions and answers from your knowledge-base.
See how you can get started today.