A compassionate care provider for more than 150 years, Bon Secours Mercy Health (BSMH) is one of the nation’s largest health systems. About 60,000 Bon Secours associates serve 7 U.S. states and Ireland, helping patients with more than 11 million appointments annually.
To support their long-term business goals, leaders prioritize talent optimization and sustainable growth. Using Workday, they increase employee engagement, manage a rapidly growing number of mergers and acquisitions, and save millions of dollars.
Consolidated system saves $5.7 million.
Bon Secours saved over $5.7 million after it decommissioned more than 28 applications. “With Workday, we can eliminate third-party applications to save operational expenses and sustain our ministry,” says Amy Sothard, Vice President, IT Operations and Service Delivery at BSMH.
Increased engagement reduces clinician burnout.
Bon Secours created a flight-risk model to predict the staff members most likely to resign with a 90%-plus accuracy rate. Kyle Arnold, Chief HR Services Officer at Bon Secours, says the organization prepares, reconciles, and accesses high volumes of employee data with Workday Prism Analytics. This multidimensional data ensures that managers can act quickly if employees exhibit signs that they might leave.
“Our managers engage with employees to address their concerns in real time instead of after they’ve resigned,” Arnold says. Proactive efforts to reduce friction for clinicians include automating nursing licensure management with Workday. Managers are notified before they expire, which lowers the risks of having unlicensed nurses on the floor. “We made it easier for managers to do their job and focus on patient care,” Arnold says.
M&A completed faster.
As part of its efforts to provide low-cost, high-quality patient care to a growing number of people, BSMH averages about 20 workforce transactions per year. Using Workday, BSMH can onboard new entities in as few as 90 days.
While the integration of larger systems might take longer, Workday Prism Analytics provides consolidated reporting so leaders benefit from insights about the combined business on day one.
Workday is built for mergers and acquisitions. You can stand up a new company in Workday within minutes, compared to weeks with other systems.
Chief HR Services Officer
New AI capabilities save time and money.
Bon Secours embraces AI to assist its employees so the organization can, in turn, deliver exceptional patient care. That includes round-the-clock support, which is especially helpful for night-shift workers, with Workday Illuminate™. Workday AI agents help employees handle tasks such as scheduling time off or checking pay stubs.
Healthcare is a 24/7 operation. With Workday Illuminate, we’re able to provide support to our associates, even when HR isn’t available during regular business hours.
Chief HR Services Officer
Plan for future growth with clear insights.
Sothard says BSMH stays informed of new trends and technologies with Workday Success Plans, which offer access to an extensive network of experts and self-guided resources. “We regularly meet with our managing partner to discuss how we can get the most out of Workday with Success Plans,” Sothard says. “We’re excited about what lies ahead for us and for Workday.”