Contingent worker recruitment is on the rise across industries. And for companies that provide critical services in healthcare, the stakes are high to manage these workers well.
To ensure premium levels of both employee experience and patient care, Banner Health turned to Workday VNDLY to optimize its contingent labor management program.
Providing quality healthcare in a post-pandemic world.
During the COVID-19 and post-pandemic years, Banner Health increasingly looked to contract workers to fill critical frontline roles, such as patient care assistant and nursing assistant jobs. The problem? The organization’s HR teams lacked a modern, centralized technology solution for managing this growing worker type and instead had to rely on emails, spreadsheets, and various systems that couldn’t keep pace with the company’s growth.
“We were trying to manage the volume of staffing through . . . a system that was designed for volumes based on 15 years ago,” says Sarah Keisling, VP, talent management and HR technology & workforce strategy at Banner Health. “We had far exceeded what we had created at the time. And we really needed an enterprise-level solution because [contingent labor] was a part of our workforce that was growing the fastest.”
Identifying pain points in contingent worker management.
Because Banner Health was tracking contingent worker data in multiple disparate systems, the organization had limited visibility into the who, what, and where of its contract labor. This created a number of time-consuming and costly challenges for its staff, including:
Manual, labor-intensive tasks
Redundant data entry and data integrity
Difficulty finding data needed for planning and decision-making
Inability to create a workforce strategy that combined full-time and extended workers
The company needed a single source of truth that could streamline data flow, scale with its growth, and provide a holistic overview of its total workforce.
Partnering with Workday VNDLY for program success.
The Workday VNDLY vendor management system (VMS) appealed to Banner Health based on the platform’s agility and configurability, as well as its ability to hook directly into the Workday core data foundation.
“We were looking for Workday VNDLY to be a single system to manage our external contract labor,” Keisling says. “We had a lot of changes we needed to implement, and we needed a system that would let us be agile and nimble in those changes.”
The VMS provided a streamlined, holistic system for storing, managing, and analyzing contingent worker data—providing the single source of truth that Banner Health wanted. The system empowered leaders to make the changes they needed to better support the growing business by:
Improving process efficiency
Increasing data accessibility
Boosting program compliance and security
And, as an existing Workday customer, Banner Health also benefited from the seamless integration of Workday VNDLY with Workday Human Capital Management (HCM). The uninterrupted connection between full-time and contingent worker data provided the needed visibility to create a total workforce strategy.
In fact, the efficiency and configurability of the VMS enabled Banner Health to bring its entire contingent workforce management program in-house, ultimately saving the organization millions of dollars in administrative fees and helping to increase profitability.
Making healthcare easier—and life better.
Banner Health saw immediate improvements after adopting Workday VNDLY. The VMS has empowered its leaders to better manage and grow their teams via the holistic platform and realize significant savings in both time and money.
“The impact of Workday VNDLY has been so much more than what we originally expected,” Keisling says. “We didn’t realize the incredible value that would come from being able to better manage one of the most critical financial elements for the company.”
To date, Workday VNDLY has helped Banner Health:
Reduce time spent entering data into redundant systems from 30 minutes to 3 minutes per worker
Cut time to source external workers by 66%
Decrease external worker onboarding time from 14 days to 7 days
Save millions of dollars in annual administrative fees
And every day, the integration between Workday VNDLY and Workday HCM provides greater visibility into Banner Health’s holistic workforce, ensuring that the right people are in place to provide care for the many community members who rely on the company’s critical services.
Ultimately, by powering its contingent labor management program with Workday VNDLY, Banner Health improved its ability to serve its employees, its patients, and the greater community—making good on its mission of “Making healthcare easier, so life can be better.”
The end result: When we’re able to match our staffing needs to the volume of healthcare and those we serve, we’re able to bring the best-quality care and serve as a trusted healthcare partner to those in our community.
VP, Talent Management, HR Technology & Workforce Strategy
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